Tulleys Escape Rooms & Games: Nethercott Manor

There is so much hype about this game, I just don't understand how our experience was so terrible.

After our amazing experience  playing 'Dodge' we then hit an all time low. 

We spent over 20 minutes in the dark with 2 torches between 4 of us. After asking for help and for more torches numerous times and not receiving any response, one of our team members left the room to get our GMs attention. He wasn't anywhere to be found. Another GM in Reception told us they would pass on the message to our GM.

After a few more minutes we received a clue instructing us to pull something more firmly  (trying to give no spoilers). As enthusiasts, we are conditioned into thinking nothing requires any force, well this did! As did other things in the room.

25 minutes in, morale was low. The second half of the game passed by very slowly. Some of the puzzles just seemed illogically difficult for the sake of it. One team member was left to spend 20 minutes on a 'puzzle', when we came out we were told we didn't need to do it.

Another team member had to leave the room during the second half of the game to get the GMs attention again as there was no response when waving and calling out to the cameras.

At the end of the game, we asked the GM about 2 specific puzzles and how to solve them, he couldn't tell us as he didn't know.

It was an absolute farce. I have tried to contact Tulleys twice to give them personal  feedback but haven't received a response.

Maybe an attentive and helpful GM would have made for a better experience.